FAQs

Production & Shipping

Shipping times vary by locations. Here is our estimated time frame:

 

Processing time: it takes 5-7 business days for your orders to be made and processing 1 – 2 business days. We will ship your made-to-order product to our warehouse, put your name and address on it.

Shipping time:

- For U.S customers: shipped by DHL. It takes approx. 3-7 business days for packages to arrive to your destination. 

Shipping fee: $12.99

- For International Customers: it takes 7-15 business days for packages to arrive to your destination. 

Shipping fee: $15.99

Important note: Due to the epidemic at this time, some packages may be delivered later than expected a few days. Thanks in advance for your understanding!

    Methods of payment  

    We accept all major credit cards through our merchant service provider PAYPAL. 

    Change or cancel order:

    We only allow order modification within 24 hours since the payment.

    Please contact us via our email: info.awestorms@gmail.com to make any changes.

    Return and exchange:

    If something that you have purchased is wrong sizes, wrong products; incorrectly described; doesn't do what we said it would; you can return for a full refund or exchange.

    *Note: A new rug may have wrinkles when it's first opened. Please wash it in the machine and dry it naturally (do not use heat to dry). After that, smooth it as flat as you can and allow it to rest for a day or so; the fibers will relax on their own

    24/7 Customer Support

    We take pride in providing excellent customer service and satisfaction. Don’t hesitate to reach out with any questions or concerns. We will respond to all inquiries within 24 hours.