FAQs

What is the estimated time frame for delivery?

Due to equipment maintenance and improvement, all orders from Jan 14 to Feb 3 will be processed on Feb 4.

All orders during this period will be shipped by expedited shipping. The delivery time will be 30-35 business days. 

After Feb 9, the time frame will be as below: 

Each of our products is made-to-order only for you.

Production: 5-7 business days

Processing: 1 – 2 business days. We will ship your made-to-order product to our warehouse, put your name and address on it.

Shipping: 20-25 business days

    What methods of payment do you accept?       

    We accept all major credit cards through our merchant service provider PAYPAL.

    How to flatten a new rug? 

    A new rug may have waves or ripples in it when it's first opened. Smooth it as flat as you can and allow it to rest for several days or a week, the fibers will relax on their own.

    My new rug has an odor, should I get it cleaned?

    Odors are caused by dyes, yarns, and shipping for long distances in a sealed wrap. Most odors will dissipate within a week once the rug is removed from shipping wrap. However, if the rug has been out of the wrap for some time and still has a smell, you may want to look in to getting it cleaned.

    How often should I clean my rug?

    We recommend you to spot clean when necessary and have your rug professionally cleaned only as needed. If the rug is not in a high traffic area and/or in a room that hardly ever gets used, you could go longer between cleanings than a rug in a high traffic area.

    Rug Specific Cleaning Guidelines:

    • With a clean, dry, white towel or white paper towel, blot the stain as much as possible.
    • Scrape off any food or debris with a dull instrument.
    • Mix a very small amount of dish soap with a cup of cold water. With a clean sponge and soap mix, gently remove remainder of the stain and then blot the area with a dry towel. 

    Don't see your question here?

    Email us @ info.awestorms@gmail.com and we will be happy to answer!