Return & Refund Policy
RETURNS AND REFUNDS POLICY
We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to buyer’s error such as incorrect selection of sizes, designs, colors, etc.
Refunds (if applicable)
We are committed to providing you with the absolute best products, and it’s our responsibility to replace your item(s) for any of the following reasons:
– The product is flawed
– The product you received is different from the product originally represented on our site
Please email us at firstname.lastname@example.org, provide photos of the product you received along with detail shots you wish to include. We need these information's as proof to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you a refund or with a replacement free of charge.
For all other requests please email us at email@example.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear in your credit card or original method of payment. Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
Cancel (if applicable)
After making purchase, customer have 24 hour to request cancelling.
Please be informed that a management, processing and transaction fee (10% of your total order value) will be applied for the cancellation.
After that date, item will be produced and we can’t support any further.
Late or missing refunds (if applicable)
If you haven’t received a refund yet:
– Firstly check your bank account again.
– Then contact your credit card company, it may take some time before your refund is officially posted.
– Thirdly, contact your bank. There is often some processing time before a refund is posted.
– Finally, if you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
All product are customized based on customer’s demand, we can support exchange size or color but it will require handling and fulfillment fee .
If you need to exchange it for the same item, send us an email at
email@example.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.
If your claim is approved, we will provide you with a return address. You will take responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
B. Return Policy
We work hard to ensure that all our products are printed to high-quality standards & shipped on time and accurately.
Our Return Policy lasts 14 days. If 14 days have passed after the exact date on which you received our products, we, unfortunately, can no longer offer you a refund. Shipping and handling fees are not refundable in any cases.
First of all, if you would like to refund or return for any reasons, please contact support us via our email firstname.lastname@example.org
1. When can I request a replacement item?
A: Each product has to be inspected carefully before delivered. But mistakes are inevitable and to make sure that all customers are satisfied, we offer replacement items for any of the following reasons:
- The product itself is flawed;
- Final product is different than the design presented on our website;
- The following information of product is not the same as the order: type, size, color, printing content.
2. How do I return items?
A: If customer would like to return the item we only accept return of items if they meet all of following conditions:
- Within 14 days of receipt of your shipment
- In original condition
- Unwashed and Unworn
- In the original packaging
After contacting our support at email@example.com, we will send you instructions to return the packages.
3. Can I exchange for switching size/color of the product?
A: All product are customized based on customer’s demand so please check size chart carefully before making purchase, we can support exchange size or color but it will require handling and fulfillment fee, and fee is based on product’s option – this fee is only to run our system without profit, so we hope that you can understand this for us.
So check size chart before ordering, you still can contact to us in 12 hours after order was made if you want to change any order’s information (for free), we will update so do it as soon as possible.
In other cases, we do not support return for any reason such as “no more interest” or “don’t like anymore”.
If you see any problems, please contact us at
4. Lost your packing list?
A: We will check and if carrier lost your package, we will process new package for fee.
If item got lost/ returned to sender because shipping address provided by customer was wrong, we can support reship item, but it will require handling fee – this fee is only to run our system and buy new shipping label, no profit, so we hope that you can understand this for us.
Pack in original packaging, unwashed and unworn in resalable condition with original warranty info, package inserts, etc. with your name, address, and phone number (or alternatively a copy of the invoice) describing what action you’d like us to take once we receive the item.
Send it securely to: 548 Market St, San Francisco, California, 94104 United States
5. Lost your order?
A: If carrier lost your order, we will send replace to you. So contact to us if you need any support.
In case order is returned back to us because of wrong shipping address provided by customer, order will be donated to local charity.
Issued in the same manner the purchase was made, usually same day we receive in our warehouse. Please allow one billing cycle for credit card credits to show up on your statement. Checks are mailed within two weeks. If you purchased your item through PayPal, we process the return and they will credit your account. Sorry, shipping fees are not refundable unless we made the error.
Sorry, due to our low price points we’re unable to accept “return postage due” items, COD’s, issue call tags or pay for return postage and such packages will be refused. We have the right to charge a small restocking fee in the event of a return not in resealable condition or a product abuse or misuse. Contact us if you have questions. Questions? Email us at
firstname.lastname@example.org from Monday to Friday 9 AM to 5 PM PST only.
Contact us for more information:
9am-5pm New York
Phone : +1(415) 997-3616